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How do I place an order? Online You can use our online ordering system at www.Sofa-Paradise.com All transactions are secure and protected. We will contact you within 24-48 hours after order is placed to confirm the order and set up delivery. By Phone Simply call us at (888)666-5919 during our business hours (Monday — Saturday 9am — 9pm, Sunday 11am — 6pm ET). Our customer support will check item’s availability and schedule the delivery for you.
Order Confirmation Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order. Please check your email in case there are problems (with payment, quantities, compatibility questions, etc.) Also check the order status link on this email. If your order is on hold, then there is something that needs to be corrected. If you did not receive an Order Confirmation with your order number, please give us a call at (888)666-5919.
Order Fulfillment Credit Card Processing All credit card payments are processed by Sofa-Paradise and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer, or process the order at a later date, or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.
Billing Errors & Omissions Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 48 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect, or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. Sofa-Paradise.com is not responsible for any typographical or erroneous errors. The customer is responsible for providing correct shipping address. If the customer wants to change the address for any reason after the item(s) has been shipped, additional freight fees are required depending on the "ship to" location.
Sales Tax Any item that ships to an address in New York State will be subject to an 8.875% sales tax which is applicable to the item cost and the shipping. However, Sofa-Paradise is not responsible for individual States’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop. Pricing and availability If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of the cancellation. After we have received your order, we will also inform you in the event that any items on your order are unavailable.